Refund policy

Last updated: March 01, 2026

Thank you for shopping with Zivlix. We strive to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

1. Returns

We accept returns within 7 days from the date of delivery.

To be eligible for a return:

The item must be unused and in its original condition.
The product must be in its original packaging.
Proof of purchase (order confirmation email or invoice) is required.

Certain items may not be eligible for return, including:

Products marked as final sale
Used or damaged items (unless received defective)

2. How to Request a Return

To initiate a return, please contact us at:

📧 karamvir@zivlix.com

Include:

Your Order Number
Reason for return
Photos (if item is damaged or defective)

Once approved, we will provide return instructions.

3. Return Shipping

Customers are responsible for return shipping costs unless the product is defective or incorrect.
We recommend using a trackable shipping service.

4. Refunds

Once we receive and inspect your returned item:

You will be notified of approval or rejection.
Approved refunds will be processed to the original payment method.
Refunds are typically credited within 5–10 business days, depending on your bank or payment provider.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect product, contact us within 48 hours of delivery with supporting photos. We will arrange a replacement or refund at no additional cost.